Formerly | Genesys Telecommunications Laboratories |
---|---|
Private | |
Industry | Customer experience |
Founded | 1990; 29 years ago |
Founders |
|
Headquarters | , United States |
Worldwide | |
Key people | Tony Bates(CEO)[1] |
Products | |
Services |
|
Revenue | $2 billion[2] (2016) |
Owner |
|
5,935[3] | |
Website | www.genesys.com |
Genesys, (also known as Genesys Telecommunications Laboratories, Inc.), is a company that sells customer experience and call center technology to mid-sized and large businesses.[4] It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California,[4] and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. The company was founded in 1990[5] and was most recently acquired by Permira Funds and Technology Crossover Ventures in February 2012.[6]
Guides and common issues with installation of Genesis and Food Processor. Installation and Updates. Guides and common issues with installation of Genesis and Food Processor. General Questions About Installation. ★ Newest version and Patch Notes For All of ESHA's Software. Genesis R&D enables food technology professionals to automate both nutrient analysis and the creation of a variety of labels. With one click, users can automatically generate a Label complete with ingredient and allergen statements. Other Label formats include: Supplement Facts, Aggregate, Dual Declaration and the new Child Label. Create Government Compliant Nutrition Labels with Genesis R&D. Skip navigation. Genesis R&D Food Analysis & Labeling Software Overview ESHA Research Inc. The Art + Technique Of Food Science.
Creating Advanced US Labels in Genesis R&D Food Formulation & Labeling Software; See all 46 articles Genesis and the Food Processor. Adding a Barcode to Your Label Report; Adding a Household Measure to an Ingredient; Adding Allergens to the Genesis R&D Database; Adding Attachments in Genesis R&D Foods.
- 1History
History[edit]
Founding and ownership[edit]
Genesys was founded by Gregory Shenkkman and Alec Miloslavsky in October 1990.[5][7] The company's original seed funding was $150,000 in loans from the founders' families.[5] The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQstock exchange under the ticker symbol GCTI. Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO) in October 2007.[8]Tony Bates joined Genesys as the new CEO in May 2019.
Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion in late 1999.[9]
Permira and Technology Crossover Ventures acquired Genesys from Alcatel-Lucent for $1.5 billion in February 2012 [6][10]
Acquisitions[edit]
Genesis R&d Software
1997 Forte Software, Inc. (later renamed Adante), a developer of e-mail management software, in December 1997,[11] and Next Age Technologies, a workforce management software developer.[12] Oracle database download for windows 10.
2001 IBM's CallPath computer telephony integration (CTI) assets .[13]
![Nutritional Nutritional](/uploads/1/3/3/2/133273023/830171700.jpg)
2002 Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems f [14]
https://familynew874.weebly.com/blog/microsoft-xps-essential-pack. https://familynew874.weebly.com/digimon-gba-rom-hacks.html. 2007 Informiam, a developer of performance management software for customer service operations.[16]
2008 Conseros, developer of high-volume work item management software[17] and SDE Software Development Engineering, a creator of hosting management software.[18]
Genesis Software For Food Network
2014 Solariat (March 2014) for social media analytics.[26]
2014 OVM Solutions (May 2014) for cloud-based proactive communications and customer interactions.[27]
2016 EIT regional partner in Korea - acquiring the Genesys division in November 2016.[30]
2017 The company also acquired Silver Lining in February 2017 for Employee Performance Management, providing applications to support and analyze employee performance and learning automation.[32]
References[edit]
- ^'Leadership'. Genesys.com.
- ^'Genesys to Acquire Interactive Intelligence to Create the World's Premier Omnichannel Customer Experience Company'. Business Wire. 31 August 2016.
- ^Genesys LinkedIn
- ^ abPatrick Hoge (11 March 2014). 'To go, or not to go: Tech's IPO shuffle'. San Francisco Business Times. Retrieved 6 May 2014.
- ^ abcScott McCormack (6 July 1998). 'The Russia house'. Forbes. Retrieved 6 May 2014.
- ^ abPatrick Hoge (15 June 2012). 'Paul Segre, president and CEO of Genesys'. San Francisco Business Times. Retrieved 6 May 2014.
- ^'Genesys Telecommunications Laboratories, Inc'. Securities and Exchange Commission. 1997. Retrieved 7 May 2014.
- ^Leonard Klie (3 October 2007). 'Genesys CEO Leaves for Nuance Post'. Destination CRM. Retrieved 7 May 2014.
- ^'Alcatel plans to buy Genesys for $1.5 Billion'. The New York Times. 29 September 1999. Retrieved 7 May 2014.
- ^'Alcatel-Lucent sells Genesys for $1.5bn'. Financial Times. 19 October 2011. Retrieved 7 May 2014.
- ^'Finance: Call Center House Forte is now Adante after Acquisition'. Network Briefing. 24 March 1998.
- ^'Form 10-K'. Securities and Exchange Commission. Retrieved 7 May 2014.
- ^'Genesys' Acquisition of IBM's CallPath Will Allow Both to Focus'. May 16, 2001.
- ^Ann Bednarz (5 August 2002). 'Genesys delivers self-service voice app Alcatel subsidiary joins call center rivals in adding VoiceXML support'. Network World.
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